摘要: |
We've all had those customers. They hold onto an old vehicle long pasl when it it's time to replace it. Whether it's nostalgia, stubbornness, or something else keeping them from trading in their clunker, you know it would make more financial sense to upgrade. But they're unwilling to budge.That customer can certainly see the warning signs - flashing alerts on the dashboard, new sounds and smells, unexpected clunks and shimmies - but they choose to continue to live with the problem. Of course, shop owners do the same thing to their operations, where the warning signs are every bit as obvious, and the solution just as straightforward. With one big difference, of course. On his or her vehicle, your customer has a dashboard arrayed with flashing lights and audible alarms to call attention to ongoing problems. He or she cannot help but know that systems are breaking down and urgent problems are imminent. But when it comes to the shop, operators are at two disadvantages. First and most obviously, many shops do not have an array of lights, warnings and systems to detect problems and alert them. |