摘要: |
I recently encountered two vehicles with technician-induced problems that I believe offer some valuable lessons. Whether we caused the problem or we're there to diagnose it, rushing and jumping to conclusions often costs us more time in the end. 2013 Ford Focus - The customer brought in a 2013 Ford Focus for an intermittent no-crank condition. My usual diagnostic routine is a pre-scan, a quick visual inspection, and an interview with either the shop owner I'm called to assist or the vehicle owner. But as usual, I got only part of the story, even after thorough questioning. I'll never understand why this happens. The shop tested the car and didn't find anything wrong, so it returned the vehicle to the customer. A week later, the vehicle returned to the shop on the hook of a tow truck. The customer stated that the vehicle had refused to start a few instances, and this time it had died on road. The technician at the shop approached the vehicle and it started right up. The tech believed the starter must be the culprit. This is not a logical direction to head in for a vehicle that suddenly died on the road. |