摘要: |
The customer had originally contacted us on the phone to discuss the problem they were having with their vehicle and to inquire if we were able to diagnose the vehicle for them. After multiple unsuccessful dealership service department visits, the customer was extremely frustrated. Every time they picked up the vehicle, the problem would happen within 15 minutes of them driving the vehicle. Typically, the problem would happen on the way home from the dealership. The customer went on to explain that they had paid for the top-level extended warranty through Chrysler due to the potential expense of what could be wrong. So, our job was to diagnose the problem and they would return to the dealer for the repair. |