原文传递
Stop the pain of multiple diagnostic charges
| 题名： | Stop the pain of multiple diagnostic charges |
| 正文语种： | eng |
| 作者： | DAVID ROGERS |
| 作者单位： | Keller Bros. an award-winning repair shop in Littleton Colo |
| 摘要： | Have you ever had a customer come in with multiple symptoms, and all of them needed diagnostics?The first reaction for the ser-vice advisor is often to personalize that customer's problem. He or she has a strange smell, a weird noise, and a check engine light, and your experience tells you that those issues are probably all unrelated. The only way forward is going to be diagnostics to get to the bottom of each concern.The key problem is, of course, that parts stores and chains have devalued diagnostics in the mind of drivers. They've created a perception that they can plug in a diagnostic machine and know exactly what is wrong with the vehicle just by replacing a part.That's an instant conflict for service advisors. They know that the customer needs hundreds of dollars of diagnostics before the repair can even begin. And they know that customer is probably going to ask if you can just do the diagnostics for free or ask you to apply the diagnostics toward their final repair bill. |
| 出版年： | 2022 |
| 期刊名称： | Motor age |
| 卷： | 141 |
| 期： | 9 |
| 页码： | 16,18 |
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