原文传递
Who should pay for the courtesy check?
| 题名： | Who should pay for the courtesy check? |
| 正文语种： | eng |
| 作者： | BRIAN HUNNICUTT |
| 作者单位： | Automotive Training Institute (ATI) |
| 摘要： | The reason we do a courtesy check is to make sure the customer's vehicle is safe and reliable. What we get out of it is a higher average repair order, busier shops, techs, and front counters. It is good for the customers, and it is good for us. When I went to get my oil changed and my tires rotated and balanced, a service advisor asked me if I wanted the complimentary courtesy inspection or the comprehensive digital vehicle inspection for $75. My heart started beating faster, and it was a life-changing moment for me. We have always done it for free and here is this guy who wants to charge for it! I went to a different shop like I always do because I enjoy seeing what is new and exciting in our industry. I asked this tech what the difference was. He responded that the complimentary courtesy inspection was a visual-only inspection, and the Comprehensive Digital Vehicle Inspection went a lot further. Since I was already going to have the tires off during the rotation, they would be taking the brakes apart to whatever level they needed to in order to mic everything while doing a complete brake inspection. He also men-tionred that if I had anything sticking that they could in fact be freeing items up and it could make my brakes last longer. |
| 出版年： | 2022 |
| 期刊名称： | Motor age |
| 卷： | 141 |
| 期： | 10 |
| 页码： | 8-9 |
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