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How to avoid pitfalls and get results from your KPls
| 题名： | How to avoid pitfalls and get results from your KPls |
| 正文语种： | eng |
| 作者： | DAVID ROGERS |
| 作者单位： | Shop4D and the award-winning Automated Marketing Group |
| 摘要： | The three most misunderstood letters in shop management today are K, P,and I. I'm positive no corner of the industry has escaped hearing about the latest key performance indicators (KPIs) being touted by so-called gurus and experts. The problem is that in a vacuum, KPIs are just numbers. They don't inherently mean anything. Measuring that number may tell you the effi- ciency of this or the profit of that, but it doesn't answer critical questions. Why is that important? What does it mean for the business? What other numbers are related? Is it bad if you overshoot your target? Trying to hit a KPI without proper education and mentorship is worse than useless; it can be downright dangerous to the health of the business. Does that mean shops shouldn't have benchmarks for critical numbers? Of course not! But there are critical things to consider before you change your systems and processes to try to hit a KPI just because somebody said it's important. |
| 出版年： | 2023 |
| 期刊名称： | Motor age |
| 卷： | 142 |
| 期： | 6 |
| 页码： | 12,14 |
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