摘要: |
The current climate in the collision repair industry is harsh, and insurers are aggressively trying to reduce their claims costs by whatever means they can. As a result, repairers are seeing less and less profit and incurring greater liabilities for insufficient repairs. Basic business acumen states that to remain viable, a business must lower its costs (where it can without negatively affecting its quality of goods and/or services) while increasing its profits through enhanced sales, efficiencies and productivity. A successful business isn't accomplished by simply doing one thing 100% better; a sound and successful business is achieved by consistently doing 100 things 1% better. Independent collision repairers need to begin fully involving their customers in their repair and not be afraid to ask: "How would you like your eggs?" |