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ARE WE FAILING OUR CUSTOMERS?
| 题名： | ARE WE FAILING OUR CUSTOMERS? |
| 正文语种： | eng |
| 作者： | MITCH BECKER |
| 摘要： | One interesting point the IIHS article brings up is the high number of issues created by the auto glass industry. From my personal experience, I do not see many glass technicians or companies performing test drives/drive cycles. Everyone assumes if the calibration was successful, there won't be any problems. This IIHS article is a wake-up call that thinking this way is costing you in business, returns and reputation. We should take this opportunity to change our thought process before the consumer turns on the repair industry and our reputation becomes a crutch that shops will have to spend time and money battling against. |
| 出版年： | 2023 |
| 期刊名称： | BodyShop business |
| 卷： | 42 |
| 期： | 4 |
| 页码： | 14,16,18 |
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