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OEM DEALERSHIPS: FRIEND OR FOE?
| 题名： | OEM DEALERSHIPS: FRIEND OR FOE? |
| 正文语种： | eng |
| 作者： | BARRETT SMITH |
| 作者单位： | AUTO DAMAGE EXPERTS INC. |
| 摘要： | This lack of OEM oversight and accountability to ensure that proper repair processes are being carried out continuously is becoming a major concern for the collision repair industry at large. It is becoming increasingly common for insurance claims people to use authorized dealer misinformation to reduce their claim payments while making it extremely difficult for quality repairers to properly serve their customers and avoid potential liabilities. Until changes are made to correct this issue, quality repairers who encounter a dealership that provides such misinformation must keep their customers informed of such issues. I recommend that both the customer and the repairer demand that the dealership and insurer put their positions in writing and provide their reasoning as to why an OEM recommendation won't be adhered to and will be denied so they too may share the potential liabilities in the event the unthinkable should occur. |
| 出版年： | 2023 |
| 期刊名称： | BodyShop business |
| 卷： | 42 |
| 期： | 5 |
| 页码： | 36,38,40,42 |
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