摘要: |
Claims people are constantly trying to mitigate and reduce claims expenses ... and, when feasible, they should. After all, we all pay insurance and want premiums to be kept as low as passible. Higher claims costs result in higher premiums and, as far as I'm concerned, they're already too high. However, containing claims costs at the expense of others just ain't right! One prime example of a bad situation that has gotten worse is total loss settlement practices. The consumer has a collision, and the insurer inspects the vehicle and writes a lowball estimate in the hopes that: 1 The vehicle owner takes the settlement and doesn't get the vehicle repaired, or 2 The vehicle owner goes to a low-quality repairer who will try to repair it for the insurer's lowball estimate (rather than lose the job due to it being totaled) However, when the vehicle owner wants the vehicle repaired and then goes to a quality-conscious repairer that prepares their own assessment, the insurer is faced with the option to either provide for a quality repair or deem the vehicle a total loss. Of course, the most economical choice is the one that is often taken ... and, in most instances, it abides by state laws and regulations regarding economic thresholds. |