摘要: |
So where does it go from here? I can say without a doubt the pressure will continue and repairers will be faced with or forced to make significant changes in the way they conduct business in the coming months and years. As I've said before, this is no longer your father s body shop industry, and the profitability that once existed is no longer. Collision repair facility owners must learn new methods and adapt to keep up with technology, higher prices and ever-tightening budgets. We must involve the consumer in the repair and understand that "one cannot serve two masters" - and that it's a new day for the collision repair industry. A new year is upon us, which will bring yet greater challenges to repair professionals. Collision shop owners and managers can no longer conduct business like they did in the past and will once again be faced with either accepting the way things have been or evolving to the way things should be. It is said that there are those who make things happen, those who watch things happen ... and those who wonder what the heck happened! Each of us must ask ourselves which one we choose to be in the coming year: asleep at the wheel or connected and a part of the new awakening. I wish the best to you and yours in the newyear! |