摘要: |
Whether you're a body shop, mechanical shop or insurance company, customer satisfaction is a critical piece to your company's livelihood. People who have experienced a less-than-favorable repair from a shop will more than likely not use that shop again. Even for insurance companies, unsatisfactory experiences from recommended shops can look poorly on them and possibly affect policyholder retention. The reality is that the recommended shop could be affecting the decision on which insurance companies policyholders will use when renewing their policies or buying another policy for their families. No matter who you are, social media has a direct impact on your company and those you're associated with. |