摘要: |
Eager as ever to push CPD activities beyond my comfort zone, I recently enrolled on the User Experience for Inclusive Cycling in Cities distance learning course with EIT Urban Mobility [1]. It frames designing for cycling from the point of view of the end user, which is something I think we often forget as designers. I'll have to come back to you on how I do, but in the first week's reading I was immediately sent down a rabbit hole called 'Norman Doors'. This has nothing to do with 11th Century architecture; it is a term named after Don Norman, an engineer, psychologist and scientist who specialises in human centred design (HCD). Consider your office door or a door into a shopping centre for instance - how do you know whether or not to push or pull? It's a simple question and yet we are often faced with a set of doors that even for a moment serve to confound us because they don't work as we expect. In short, a handle means pull and a flat plate means push - two simple signifiers that somehow designers keep getting wrong. Spend five minutes watching 'it's not you, bad doors are everywhere'[2] and be amazed. |