摘要: |
One description of the difference between a complicated and a complex problem is that with a complicated problem, the opposite of the right answer is wrong, but with a complex problem the opposite of the right answer could be another right answer. If you need an example - lest you think this sounds a little pseudo - look at the relationship between price and demand. Lowering the price should boost demand, but raising it can induce demand - as with/reassuringly expensive' so-called Veblen goods. Likewise, in our sector we have an induced demand issue, which means the two answers to tackling congestion are usually either increasing capacity or decreasing capacity. As her original degree was in theology and philosophy, Amanda Richards might appreciate such abstractions. She is certainly happy with the contradictions and complexities of any given position, even her own. Her father was an engineer with Surrey CC, but despite following in his footsteps engineering was 'never something I thought about doing'. (A temporary job at Surrey County Council before university and data entry throughout the summer holidays, turned into a decades-long, outstanding career.) She once argued for more Department for Transport (DfT) intervention, and now suggests this is 'a bit simplistic'. Sector leaders have to be more 'on the radical side' to tackle the myriad current challenges, but this 'goes against the grain' of this risk-averse industry. |