摘要: |
Aftermarket suppliers have been extending their offering beyond parts supply to include digital services, a transition that Nexus's strategic planning and customer experience director Martin Hendriksen attributes to efficiency, better communication, speed and the opportunities presented by data. He explains that a more digitised supply chain enables all parties involved in inventory management to 'fine tune' and optimise their activities. From the supplier's perspective, the connectivity is a way to keep customers closer and connected. "Also, if you think of a digital highway from one end of the supply chain, you can put in communication, training and systems that reward loyalty, so it opens the doors to many different ideas and initiatives and potentially new projects," adds Hendriksen. |