摘要: |
The need to raise and maintain standards is not new but, in light of the continuing and growing importance to reduce downtime and increase efficiency, it is more important than ever. Many of the terms and names will be familiar - Earned Recognition; Workshop Accreditation; ISO - but many operators might not be fully sure about the value of each and how they can improve their business. "IRTE's Workshop Accreditation is a recognised standard, where an independent auditor goes in and checks everything that happens within the workshop," explains John Eastman, IRTE board member. "Areas covered include the standard of the technicians; the people who they have in reception; how they take calls; how they deal with customers; health and safety checks, etc. It is a very thorough process, which is required by the business to meet the high standards that are set by Workshop Accreditation." |