详情

原文传递 SAFETY NET

题名：	SAFETY NET
正文语种：	eng
作者：	Lucy Radley
摘要：	First on the list comes those solutions offered by the truck dealerships and manufacturers themselves. All seven OEMs have a scheme of some kind, and one of the best known and regarded is DAFaid. But what happens where an operator has a mixed fleet, and the one that breaks down isn't a DAF? "We will attempt to assist any make of vehicle," says Simon Gardner, DAF's service operations manager. "The only requirement for using the service is that the operator has an active trading account with a DAF dealer. Obviously we are specifically trained and equipped for the DAF product." While 24-hour mobile service is provided directly by the DAF dealer network, recovery itself is often performed by specialist local agents, and for tail-lift repairs DAF's preferred agent has been Marshall Fleet Solutions for many years now. Tyre breakdowns can be covered, too - DAFaid currently uses a small number of third-party suppliers for this. "We are, however, close to partnering with a single national tyre provider very shortly and so keen to expand this offering," Gardner says. One common criticism of modern dealerships is their unwillingness to attempt repairs without first having the vehicle towed in, which can both be costly and increase waiting times. In DAFaid's case, minor repairs might be carried out roadside, but this is solely at the discretion of attending technicians, who must assess each situation to ensure the safety of themselves and other road users. Where a truck is at its home depot, or a customer's premises, however, repairs will be made on the spot if possible. "This is increasingly common," Gardner explains, "although at very busy times priority might be awarded to roadside situations." Finally, the most important question - how much will a call-out set you back? DAFaid's standard charge, Monday to Friday 8am - 6pm is £183.62, with a subsequent hourly rate of £88.94. This rises to £208.62 for nights, weekends and bank holidays, but that figure includes the first hour of assistance. Inevitably costs are around £30 higher for call-outs from London dealerships however, and recovery and parts are invoiced separately in these cases.
出版年：	2023
期刊名称：	Transport engineer
期：	Jan.
页码：	14-15