摘要: |
The purpose-built facility includes eight classrooms, a high-ceilinged commercial vehicle workshop equipped with two bays and six mobile lifts, driveline parts and tools, a large meeting room and five staff, with a third technical trainer expected last month. IVECO training manager Kinhode Aloumon is tasked to implement the brand's Europe-wide 'excellence in action'training programme, delivering hard and soft skills to the UK dealer network of 17 main dealers, plus subdealers and out-of-hours cover, amounting to 480 technicians and 90 sales managers. The training academy is currently mapping the skills competencies of the dealer network, and plans to follow that up by assessing employees' competence levels, too. The training covers front-end commercial (sales) roles and back-end parts and technician roles. Aloumon says that the IVECO specification encompasses nine job roles within the back-end path (an example is 'electronics/electrical specialist'). Courses are taught at two levels: professional and expert. Each level includes some five to six modules to cover; expert training is more in-depth. Courses vary in length from two to four days; theoretically they are shorter, but Aloumon has taken the decision to increase the length to impart more information to UK students. |