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原文传递 Tool Development to Evaluate the Performance of Intermodal Connectivity (EPIC) to Improve Public Transportation-Phase 2B.

题名：	Tool Development to Evaluate the Performance of Intermodal Connectivity (EPIC) to Improve Public Transportation-Phase 2B.
关键词：	development；connect；improve；modal；transport；forman；perform；public；epic；phase
摘要：	In previous phases of this research, we developed a methodology for surveying transit riders about their levels of satisfaction and how important they find various attributes at transit stops and stations. We applied an Importance-Satisfaction Analysis to identify improvements that matter most to riders. In this phase of research, we developed an online tool that allows transit agencies in California and across the U.S. to replicate our survey methodology and analysis. The online application allows planners and analysts to download a copy of our survey, to receive guidelines for administering the survey at transit stops and platforms, and to enter and upload their collected survey data. The tool then provides an individualized analysis of the data so that transit agencies can evaluate the performance of their own stations, and identify the most effective improvements needed to improve their riders satisfaction. This research-based program is ground-breaking in that it provides an analysis of the relative importance of various improvements, using community-based input. The research methodology and its online interface is important in three ways: (1) The analysis is scalable, meaning that it can be performed on a single transit stop, or on multiple transit stops to evaluate performance at an aggregated, system-wide scale. (2) The analysis is intuitively clear and its policy implications are tractable the model provides a graphical representation of users levels of importance juxtaposed on top ofusers satisfaction levels, and includes a number of attributes that are within the direct control of transit agencies. (3) The tool can assist transit agencies in evaluating which amenities and service qualities are of greatest importance to riders and most in need of improvement. In short, it provides a clear indication of how best to invest increasingly scarce transit resources to improve customer satisfaction in attributes that matter most to transit customers.
报告类型：	科技报告