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Conflict on buses
| 题名： | Conflict on buses |
| 正文语种： | eng |
| 作者： | Ian Maule |
| 摘要： | I read the letter from your anonymous contributor in Buses November under the above headline with sadness. He does not say where he has been working, but his experience is not replicated by me here on the Isle of Man, where I have driven on a part-time basis for some 10 years. Here, almost all alighting passengers, including school children, say thank you. If they do not, I invariably do to them, and this often brings a response. I also always say thank you when they board, even where the customer (not passenger please) presents a free travel pass or pre-paid card. That seems to work as well. Did your correspondent try this? Yes, some of our duties are a bit cruel with minimum break, but not all, and yes extra cleaning on our buses provided last year has stopped, and yes there is a perception that we are taken for granted much of the time, so many things are the same here. We even have traffic delays and, more often, inconsiderately parked cars to negotiate, sometimes to the extent that a manoeuvre on a 15-minute headway service becomes difficult or even impossible. It's all down to attitude in my view. If the driver is positive, friendly and engaging, he will usually find the customer is as well. I must conclude that your correspondent was simply unsuited to the job he claims to love. Years ago, I used to recruit drivers in Edinburgh. I was never interested in how much an applicant professed to love driving. My first priority was always a love of people and, ideally, with some experience in a retail environment. You can train someone to drive safely and properly, it is much harder to train someone to engage with your customers. I did not often get this wrong. |
| 出版年： | 2022 |
| 期刊名称： | Buses |
| 卷： | 74 |
| 期： | 803 |
| 页码： | 60-60 |
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