摘要: |
Aftersales departments need to take action to keep pace with dramatic changes in the sector such as electrification, automation and digitisation. The biggest challenge facing retailers is the skill shortage exacerbated by the pandemic which saw technicians furloughed, with many not returning, and a lack of investment in training together with the Brexit exodus. Steve Nash, chief executive of the Institute of the Motor Industry (IMI), says: "The workshops are busy and there's no instant fix. It always takes time for people to realise that you just can't steal these people from someone else. Eventually, you are going to have to recruit and train people." |