摘要: |
Aftersales departments need to be prepared for a substantial change to their business model in the coming years as plug-in vehicle sales create a complex world with lower maintenance and new skills and equipment needed. The UK is set on a path to electrification as all new car sales transition to zero emission technology by the 2035 deadline. Most franchised dealers are already in the thick of it. They have invested in specialist tools and training to cater for the service, maintenance and repair (SMR) needs of the electric vehicles (EVs) already on the road, as well as to adhere to the standards expected of them by their manufacturer partners. |