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原文传递 Transparency/consistency will matter most in 2022

题名：	Transparency/consistency will matter most in 2022
正文语种：	eng
作者：	DEBBIE KIRLEW
摘要：	With December's publication of the Financial Conduct Authori-ty's (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates. Here, three finance providers and the National Franchised Dealers Association (NFDA) give their insights. AM spoke with Alphera director Preston Rogers (PR); managing director of Close Brothers Motor Finance Sean Kemple (SK); Oodle managing director Philip Williams (PW); and NFDA chief executive Sue Robinson (SR). A finance analyst, who asked to remain anonymous, also contributed. 1. How have the FCA's rules updated the way retailers do business over the past 18 months? PR: There's more simplicity for customers and more transparency which is taking a lot of the haggling away and that's a positive. It has not taken away the negotiation, people still negotiate on price and the part-exchange. Online, the ability to transact has become quicker because what is seen is far more representative of what will be paid in the showroom.
出版年：	2022
期刊名称：	Automotive Management
期：	Jan.
页码：	26-27