摘要: |
Q Why has compliance become such an important area for Car Care Plan (CCP) to focus on? A Compliance has always been an integral part of CCP business. With ever-evolving legislative requirements, it is important we continue to provide the level of service our distributors have come to expect from us. CCP has a board governance framework, which details our approach including governance structures, principles, policies and procedures, all designed with the customer at heart. CCP is committed to ensuring products offer value and utility to customers throughout the entire product lifecycle, that is from the point the product is designed, all the way through to when it is utilised by the customer. A key part of this is maintaining oversight of the distribution chain by having proactive processes designed to tackle any potential customer detriment. The distribution chain is monitored by our 'Distributor Performance Dashboard' which allows for early identification of any potential issues. |