摘要: |
The quality of the vehicle aftercare products you offer customers is vital to your reputation as a business. Warranty and other add-on products are designed to provide a level of protection should the worst happen to their new pride and joy. If those products don't do what the customer expects when they need to claim, the disappointment will almost certainly affect your reputation and retention rates. Ensuring those products live up to their promises - which must be clearly stated at the outset of any agreement - is essential. That's where working with a reputable and established financial aftercare partner makes a real difference. Car Care Plan's dedicated compliance team implements, monitors and oversees all aspects of the customer journey to ensure the products and services they offer are providing fair value and utility, and will continue to do so throughout the life cycle of the product. |