原文传递
Louisville Region Demonstration of Travel Management Coordination Center: System Pre-Development Preparation. Final Report.
| 题名： | Louisville Region Demonstration of Travel Management Coordination Center: System Pre-Development Preparation. Final Report. |
| 作者： | Rao, P.; Snow, N. |
| 关键词： | Computer Programs; Coordination; Customer Services; Efficiency; Grants; Implementation; Kentucky; Louisville(kentucky); Monitoring; Performance Evaluation; Surveys; Telephone Systems; Transit Industry |
| 摘要： | The purpose of the Greater Louisville Region Demonstration of Travel Management Coordination Center (TMCC): System Pre-Deployment Preparation grant was to further phased implementation of the regions TMCC design by focusing on two major components. One component is Travel Management Information Integration to design and build integrations with phone systems to improve customer service. Tasks chosen were to improve and increase ways customers can interact with the TMCC and to improve service efficiency. Activities centered on testing an interactive voice response (IVR) system, including automated day-before reminder and 10-minute alert calls to a volunteer group of paratransit customers. The other major component was Coordination Model Enhancement. The intent was to develop new procedures and/or streamline existing processes to improve efficiency and the ability of the TMCC to manage multiple transportation providers and funding sources. Activities included optimizing use of existing Trapeze PASS software by obtaining consulting services to identify issues and increase staff knowledge of the software programs functions and features. Evaluation tools included surveys, performance monitoring, and customer and staff feedback. Pre-deployment results indicate that implementation of these changes can improve customer satisfaction, service efficiency, and the ability to coordinate services. |
| 报告类型： | 科技报告 |
相关文献
- IMPROVED PREDICTION MODELS FOR PCC PAVEMENT PERFORMANCE-RELATED SPECIFICATIONS, VOLUME II: PAVESPEC 3.0 USER'S GUIDE.
- U.S. Department of Transportation Federal Aviation Administration Field Demonstration No. 2: Final Report for Staffed NextGen Tower (SNT).
- PRIORITIZATION METHODS FOR STRATEGIC PLANNING AND ROAD WORK PROGRAMMING IN A NEW HIGHWAY DEVELOPMENT AND MANAGEMENT TOOL.
- Operational Test for the Implementation of Advanced Technologies in Rural Transit Service. Final Report.
- Crash Records Systems. A Synthesis of Highway Practice.
- Dallas/Fort Worth Field Demonstration No. 2 (DFW)-2 Final Report for Tower Flight Data Manager (TFDM).
检索历史
应用推荐
