详情

原文传递 Captain's Table: Customer service: attitude matters

题名：	Captain's Table: Customer service: attitude matters
正文语种：	eng
作者：	ALAN BERNSTEIN
作者单位：	Passenger Vessel Association
摘要：	Dealing with Coast Guard inspections is a fact of life for most of us in the passenger vessel industry. We have been inspected for more than 50 years and are accustomed to working with inspectors during and after a vessel inspection. I have seen many Coast Guard inspectors cycle through as their tours of duty take them from port to port. Through the years, I have worked with good and not so good inspectors. We are committed to the ideal that we will work with inspectors professionally no matter their skill levels. I can deal with the different skill levels, but I have a hard time dealing with inspectors who arrive at my operation with a poor attitude and the belief that I am the enemy. As a responsible passenger vessel operator, I am committed to safety. I don't cut corners on items such as preventative maintenance, crew training and manning. I am insulted when a Coast Guard inspector shows up with an angry attitude. It makes for a long day and is a poor customer service experience. I have had many positive experiences with inspectors over the years, but one negative experience can cast a dark shadow on all the rest.
出版年：	2022
期刊名称：	Work Boat
卷：	79
期：	7
页码：	8-8