原文传递 Air Travel Consumer Report, July 2014.
题名: Air Travel Consumer Report, July 2014.
关键词: Air Travel; Aviation Passengers; Consumer Complaints; Consumer Information; Consumer Reports; Customer Service; Explanations; Flight Delays; International Airlines; Mishandled Baggage; Oversales; Qual
摘要: The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Departments Bureau of Transportation Statistics.
报告类型: 科技报告
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