摘要: |
One in three adults in the United States took an airline fl ight departing from a domestic airport between December 2003 and November 2004 (table 1), and 90 percent of these passengers expressed satisfaction with airport security screening procedures. These fi ndings are from the December 2004 Omnibus Household Survey conducted by the U.S. Department of Transportations Bureau of Transportation Statistics (BTS). The survey revealed a number of positive experiences for recent airline passengers: Ninety percent of travelers were satisfi ed or very satisfi ed with the time it took to screen passengers and carry-on items. Persons with disabilities reported spending less time waiting in line than persons without disabilities. There were no differences in satisfaction levels with screener courtesy based on passenger sex, education, disability status, income, age, or race. But, despite these positive outcomes, little more than one-third of the adult U.S. population had total or a great deal of confi dence that screening efforts made air travel secure. Another 46 percent of adults felt moderately confi dent that these procedures made air travel safer. |