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SDOT 2004 Organizational Health Assessment. Executive Summary. Final rept. Mar 04-Dec 04.
| 题名： | SDOT 2004 Organizational Health Assessment. Executive Summary. Final rept. Mar 04-Dec 04. |
| 作者： | brown, t. j. bukiewicz, j. hallenbeck, r. baird, m. e. |
| 关键词： | *US-DOT; *South-Dakota; *Customer-satisfaction; *Public-opinion.;Surveys-; Customers-; Attitudes-; Needs-assessment; Performance-; Management-planning; State-planning; Research-. |
| 摘要： | This report summarizes, by user segment and region, perceptions of the South Dakota Department of Transportation's performance in delivering services to citizens across South Dakota. It is the fourth in a series of surveys that tracks and monitors attitudes and needs among SDDOT customers. This is the second in the series of surveys that gathers data from all key user segments: citizens, visitors, farmers, emergency vehicle operators and trucker/shippers. A subset of surveyed legislators (70) is treated as a sixth segment. The study includes opinions of 1,740 South Dakota residents representing the six user segments. Key objectives that guided this research were to: assess the opinions of the public and key customer groups regarding the composition, importance, and quality of the Department of Transportation's key products and services; assess the Department's progress in addressing customer concerns through development and execution of its strategic plan; and identify specific actions the Department can take to improve its performance and the perception by the public and key customer groups regarding that performance. By assessing the public's opinions of the SDDOT's performance and understanding its significance, this research provides the framework for development of a management action plan for Department response. |
| 报告类型： | 科技报告 |
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