摘要: |
Management of the Missouri Department of Transportation (MoDOT) desired a high level evaluation of the existing Transportation Management Systems (TMS) to address the following questions with respect to TMS: What do we have; How are we using it; Is it helping us; What could we do better. Interviews of 57 individuals throughout MoDOT management and TMS users were conducted to determine the current status, strengths and weaknesses of MoDOTs existing Transportation Management System and provides an analysis of how this system serves MoDOT. Based on the interviews it was found that TMS use varied widely depending on user confidence in the data, degree to which TMS provided the data the user needed, degree to which TMS supported the applications needed, and the degree to which the user found the interaction with TMS efficient. Overall, it was concluded that TMS is not supporting decision making to the extent that it is capable. Primary recommendations for improving TMS include: re-evaluation of the focus, scope, and objectives of TMS, resolution of data issues, creation of a data maintenance process, marketing of TMS capabilities within MoDOT, improved communication with TMS users, and resolution of TMS budget/control. Secondary recommendations include: improving user-interface, move to GSP locations referencing system, improved TMS training, Web-enable TMS, add decision support systems, and integration of TMS data. |