摘要: |
The Pennsylvania Department of Transportation (PENNDOT) is responsible for a large and aging transportation network. Over the past 20 years, PENNDOT made significant investments in a suite of systems designed to support the management of this network. However, these homegrown, mainframe systems could not keep up with the evolving needs of PENNDOT's decision makers. In the late 1990s, the department began a concerted effort to improve the way it does business, focusing on improved efficiency, performance-based decisions, customer satisfaction, and the ability to track progress toward stated goals and objectives. These ideas were formalized through the adoption of the Baldrige quality evaluation criteria and Transportation Asset Management principles. PENNDOT's work in these areas triggered the decision to revisit its information technology (IT) resources in order to make them more consistent with each other and with improving business practices. |