摘要: |
This project was undertaken by The Tioga Group, Inc. on behalf of the Cargo Handling Cooperative Program (CHCP), a public-private partnership sponsored by the United States Maritime Administration. CHCP's mission includes increasing cargo handling productivity through the implementation of focused research and development. The growth of container volumes has affected U.S. ports on all coasts, rail terminals on transcontinental routes, and key intermodal connectors. In the decade 1997-2006, aggregate U.S. container volumes at the top 10 ports grew by 186 percent to 35.6 million TEU. The downturn after 2006 placed participants in the container shipping industry under pressure to define, defend, and improve their productivity. U.S. container terminals and their workforces are frequently disparaged for being less productive than the leading Asian and European terminals. Given the issues at stake, it is critical for all participants to have a firm understanding of how various productivity measures are properly defined and used, what they do (and do not) imply for terminal operations, and what long-term factors really determine productivity. The key questions addressed in this study are: What is the most useful set of productivity metrics; Which productivity concepts are used by key stakeholders; How can we collect and analyze the required data; What is the best approach to benchmarking; How can we identify and encourage productivity improvements; Underlying these analytic questions are two more fundamental issues facing port authorities and marine terminal operators: Who is my customer and what does he want; How do I measure what my customer wants. |