摘要: |
The purpose of this guide is to support transportation agencies in developing institu-ional arrangements suitable to the special demands of congestion management, now emerging as a new transportation agency priority. In particular, the strategy conventions appropriate to effective management of nonrecurring congestion (NRC) present new challenges for agency policy, organization and staffing, resources, and partnerships, as well as for basic agency culture and leadership. This guide focuses on these special institutional challenges in the form of a change management tool called the Institutional Capability Maturity Model. |