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Use of Web-Based Rider Feedback to Improve Public Transit Service. Transit Cooperative Research Program TRCP 179
| 题名： | Use of Web-Based Rider Feedback to Improve Public Transit Service. Transit Cooperative Research Program TRCP 179 |
| 作者： | Watkins, K. E.; Xu, Y.; Bregman, S.; Coffel, K. |
| 关键词： | Web-Based Rider Feedback##Public Transit Services##Policymakers##Best practices##Maintenance##Electronic feedback##Improvement implementation##Security personnel## |
| 摘要： | TCRP Report 179: Use of Web-Based Rider Feedback to Improve Public Transit Services provides a practical and easy-to-use toolkit of best practices, emerging platforms, and promising approaches for customer web-based and electronic feedback to help improve public transit services. The report is separated into two parts: Part I identifies best practices among transit agencies and other industries using in-house or third-party web-based and mobile platforms to engage customers and provides guidance on managing web-based feedback; and Part II includes a Tool Selection Guide that helps transit agencies select the most appropriate web-based feedback tool based on their needs. The results of this research may be used by a variety of transportation professionals, including policymakers, operations and maintenance managers, customer service managers, marketers, and safety and security personnel to assist with implementing structured feedback systems and utilizing the feedback both internally and externally with customers. |
| 总页数： | 171 |
| 报告类型： | 科技报告 |
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