摘要: |
State departments of transportation (DOTs) are continually evolving because of planned and unplanned reactions to internal and external forces of change -- for example, legislative, economic, and demographic trends; rapid turnover in top leadership as well as other workforce-related issues; increasing focus on operations and customer services; downsizing, employment caps, and outsourcing; rehabilitation needs versus new construction; modal integration; and elective and mandatory changes in relationships with other governmental agencies and private organizations. While many state DOTs periodically assess their organizations' abilities to react strategically and revamp their organizations accordingly, accomplishing these efforts can be influenced by issues such as employment policies, other internal policies, and long-standing cultural traditions. The public's demand for more responsive and cost-effective delivery of transportation projects and services often requires more creative and innovative changes to state DOT organizations. Research is needed to identify organizational designs that respond to various internal and external forces and improve the strategies and business operations of state DOTs in fulfilling their missions in areas such as, but not limited to, program delivery and system operations. Research of this kind will provide a resource to the leadership of state DOTs for improving their own organizations and discussing alternatives among peers. The objective of this project is to provide a resource to top-level state DOT management on organizational designs to improve their responses to various external and internal forces of change. It is envisioned that this resource can be used to support an organizational assessment as well as to provide a basis for future dialog among the leadership of state DOTs as opportunities or needs arise. |