摘要: |
A consistent complaint from bus riders over the years has been poor service reliability. Street management of bus operations attempts to maximize reliability for the benefit of passengers and operating efficiency. Key features of street operations typically include: how agencies monitor schedule performance and how this data is used to inform central control and street supervisors of manifesting problems; as well as how corrective measures are then communicated to bus operators. It also includes proactive coordination practices to avoid foreseeable problems.
Recently, many bus transit operators have implemented sophisticated run-cutting and scheduling practices and real-time automatic vehicle location (AVL) systems. Street operations supervision practices, however, seem to not have significantly changed on many transit systems. A review of current operations management practices is needed for small, medium, and large transit systems.
The purpose of this synthesis is to identify current practices in real-time management of street operations. The research will describe how transit agencies are monitoring and managing street operations including the tools, staffing, organizational structure, and functions being used for the purpose. |