详情

Assessing Airport Programs for Travelers with Disabilities and Older Adults

项目名称：	Assessing Airport Programs for Travelers with Disabilities and Older Adults
摘要：	ACRP has undertaken several syntheses and research projects to identify and study ways airports provide assistance to older travelers and those with disabilities as they navigate through airports and use airport services. However, none of this research has conducted a systematic assessment of the effectiveness of these programs and services. Airports mainly depend on anecdotal evidence including lack of customer complaints and limited customer feedback to gauge the success of these programs and services. Research is needed that will address this gap by providing examples of best practices and evaluation tools. The objective of this research is to prepare a guidebook with assessment tools (to include a presentation and video) to help airports develop, monitor, and evaluate programs and services that improve the airport experience for travelers with disabilities and older adults. The guidebook will be developed for a variety of types and sizes of airports to utilize when considering new and evaluating existing programs and services. Considerations should include, at a minimum: (1) The different types of disabilities; (2) Demographics of airport users; (3) Digital accessibility (e.g., airport websites, smartphone apps, etc.); (4) Facility accessibility (e.g., restrooms, service animal relief areas, adult changing rooms); (5) Wayfinding; (6) Ground transportation and access; (7) Outreach and education of disability groups, senior centers, and involvement of advocacy groups on services available at the airport; (8) A review of the airport’s executive commitment to accessibility (e.g., financial, operational and capital programs); (9) Wheelchair issues (e.g., space storage, labor implications, customer complaints); (10) Lessons learned to include general aviation airport applications; (11) The latest emerging technology solutions and their potential impact (both positive and negative) on older travelers and those with disabilities; (12) Volunteer airport programs; and (13) The complete passenger journey to include pre-trip information, access to and within the airport, and arrival to destination.
状态：	Active
资金：	500000
资助组织：	Airport Cooperative Research Program<==>Federal Aviation Administration
项目负责人：	Schatz, Theresia H
执行机构：	IOS Partners, Incorporated
开始时间：	20200504
预计完成日期：	20211103
主题领域：	Aviation；Passenger Transportation；Planning and Forecasting；Society；Terminals and Facilities