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Guidelines for Improving Airport Services for International Customers
| 题名： | Guidelines for Improving Airport Services for International Customers |
| 责任者： | National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Landrum & Brown, Inc. |
| 关键词： | Transportation and Infrastructure — Aviation Transportation and Infrastructure — Passenger Transportation Transportation and Infrastructure — Society |
| 学科分类： | 暂无分类 |
| 摘要： | TRB's Airport Cooperative Research Program (ACRP) Research Report 161: Guidelines for Improving Airport Services for International Customers assists airport practitioners in implementing departure and arrival processes, passenger services, and wayfinding techniques for international travelers navigating through U.S. airports. The report covers processing international passengers from origin through gateway airports to their ultimate destination; identifies key elements of the international customer experience that can influence satisfaction in light of the customers’ diverse backgrounds; defines acceptable service levels that an international passenger experiences; and provides service metrics for passenger processing at airports, based upon internationally acceptable wait times. |
| 出版机构： | Transportation Research Board |
| 提交日期： | 2016 |
| 报告类型： | 科技报告 |
| 资源类型： | 科技（咨询、行业）报告 |
| 初始创建时间： | 2016 |
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