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Improving the Airport Customer Experience
| 题名： | Improving the Airport Customer Experience |
| 责任者： | National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Bruce J. Boudreau; Greg Detmer; Stephanie Box; Ryan Burke; Joanne Paternoster; Lou Carbone |
| 关键词： | Transportation and Infrastructure — Administration and Management Transportation and Infrastructure — Aviation |
| 学科分类： | 暂无分类 |
| 摘要： | TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers. |
| 出版机构： | Transportation Research Board |
| 提交日期： | 2016 |
| 报告类型： | 科技报告 |
| 资源类型： | 科技（咨询、行业）报告 |
| 初始创建时间： | 2016 |
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