原文传递
How Airports Measure Customer Service Performance
| 题名： | How Airports Measure Customer Service Performance |
| 责任者： | National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Lois S. Kramer; Aaron Bothner; Max Spiro |
| 关键词： | Transportation and Infrastructure — Administration and Management Transportation and Infrastructure — Aviation |
| 学科分类： | 暂无分类 |
| 摘要： | TRB’s Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service. |
| 出版机构： | Transportation Research Board |
| 提交日期： | 2013 |
| 报告类型： | 科技报告 |
| 资源类型： | 科技（咨询、行业）报告 |
| 初始创建时间： | 2013 |
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