摘要: |
This study investigates the key success factors for international logistics center operators entry into the cross-border e-commerce business. A research framework including six dimensions and twenty-nine criteria is proposed based on literature review and expert interviews. Analytic Hierarchy Process with expert questionnaire was conduced in this study to identify the key success factors. Results indicate that the most important capabilities of logistics center conducting cross-border e-commerce are cross-border e-commerce information integration capability and cross-border e-commerce cash flow processing capability. Furthermore, the five most important criteria are integration platform of cash flow, logistics and business flow, cross-border logistics planning talents, safe cross-border payment mechanism, safe cross-border payment platform, and information security and correctness. The result of the study can provide strategic reference for logistics center operators to conduct cross-border e-commerce business in the future. |