详情

原文传递 Determining inland logistics service attributes: a case study of Chinese landlocked regions

题名：	Determining inland logistics service attributes: a case study of Chinese landlocked regions
正文语种：	eng
作者：	Szu-Yu Kuo;Ching-Chiao Yang;Po-Lin Lai;
作者单位：	Department of Shipping and Transportation Management, National Penghu University of Science and Technology, Magong, Taiwan;Department of Shipping and Transportation Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan;Department of International Logistics, Chung-Ang University, Seoul, Republic of Korea;
关键词：	Cluster analysis; Segmenting; Inland logistics; Landlocked region; Southwest China
摘要：	Purpose 一 Recently, inland Chinese regions have become the major manufacturing base for most manufacturing firms. Accordingly, with this change, many shipping companies attempted to provide proper logistics service activities to maintain their business. Hence, this study aims to empirically examine the logistics service preference segments for Chinese landlocked regions fromamanufacturer's perspective. By understanding these attributes, not only shipping companies but also logistics companies can provide proper service to their customers. Design/methodology/approach 一 The preliminary logistics service attributes are determined using an interview and in-depth questionnaire with logistics experts from the local private and government sectors in southwest China and few international logistics coordinators. This study conducted importance-performance analysis (IPA) and used a customer dissatisfaction attitude index to evaluate the priorities for improving logistics service attributes. Cluster analysis is subsequently performed to group respondents on the basis of their factor scores. Findings 一 Five crucial logistics service dimensions were identified by the factor analysis, namely, packing and storage, logistics supporting, logistics information, transportation planning and information inquiry. The results also revised the IPA model. The top five service attributes that needed to be improved were carrier selection, ship scheduling inquiry, route planning and inquiry, cargo receiving station and freight forwarding. By applying the factor analysis, this study reduced the 27 logistics attributes derived from the literature review to five underlying critical factors. Originality/value 一 This study contributes to the inland logistics by investigating the preferences of manufacturers in Chinese landlocked regions. Moreover, in land logistics in China is lacking in the literature; hence, several important implications can be derived from this study's results.
期刊名称：	航贸周刊
出版年：	2021
期：	03
页码：	35-56