摘要: |
This research was conducted as part of the evaluation of the Advanced Traveler Information System (ATIS) Kiosk System. The user acceptance aspects of the TraveLink Kiosk System were evaluated using questionnaires, focus groups, observational studies, and expert evaluation. Examination of the demographic variables of the questionnaire respondents provides an overall description of users during the evaluation period. Qualitative ratings and comments concerning various kiosk features, changes made to travel plans, willingness to pay for kiosk services are described and compared. Observations made of users permit some insight into the amount of time and frequency the kiosks are used. Recommendations are given for a variety of issues such as user interface design and information content. The results and recommendations for future enhancements are reported. |