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WHAT HAVE WE LEARNED ABOUT ADVANCED TRAVELER INFORMATION SYSTEMS AND CUSTOMER SATISFACTION? IN: WHAT HAVE WE LEARNED ABOUT INTELLIGENT TRANSPORTATION SYSTEMS? CHAPTER 4.
| 题名： | WHAT HAVE WE LEARNED ABOUT ADVANCED TRAVELER INFORMATION SYSTEMS AND CUSTOMER SATISFACTION? IN: WHAT HAVE WE LEARNED ABOUT INTELLIGENT TRANSPORTATION SYSTEMS? CHAPTER 4. |
| 作者： | Lappin-JE |
| 关键词： | Advanced-traveler-information-systems; Customer-satisfaction; Intelligent-transportation-systems; Metropolitan-areas; Phoenix-Arizona; Private-transportation; Public-transit; Real-time-information; Route-guidance; San-Antonio-Texas; Seattle-Washington; Traffic- |
| 摘要： | This paper synthesizes customer satisfaction findings from advanced traveler information systems (ATIS) research and evaluations dating from 1996. Recent project evaluations from the Metropolitan Model Deployment Initiative (MMDI) in Seattle, San Antonio, and Phoenix are featured more prominently because these deployments provided a natural use setting and thus a more reliable context for assessing customer satisfaction. ATIS is defined in two ways: real time network information, whether traffic or transit; and traveler information, such as route guidance or destination information. The focus is on public sector ATIS services, although one section does address ATIS business models, with selected private services included in the discussion. |
| 总页数： | 2000/12. pp65-86 |
| 报告类型： | 科技报告 |
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