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EIGHT QUESTIONS TO A... REGIONAL AFTERSALES MANAGER
| 题名： | EIGHT QUESTIONS TO A... REGIONAL AFTERSALES MANAGER |
| 正文语种： | eng |
| 作者： | MATT DE PREZ |
| 摘要： | What are the main responsibilities of your role? My main responsibility is to provide essential aftersales support for all authorised SsangYong dealerships in the south. My role can vary from assisting with customer support, providing technical advice, implementing staff training and development plans, identifying aftersales opportunities and supporting our dealer network in delivering outstanding customer service. What are the most significant challenges ahead? There is no doubt electrification is on its way and SsangYong is deep into planning for the release of its first electric vehicle (EV] next year. Although there is already an increase in EVs on the road, the market still faces many challenges, such as infrastructure, charging speeds and accessibility. One of our significant challenges will be to ensure aftersales profitability remains consistent, given there are fewer serviceable components that make up an EV. |
| 出版年： | 2021 |
| 期刊名称： | AM-Automotive Management |
| 期： | Feb. |
| 页码： | 46-46 |
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