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EIGHT QUESTIONS TO A...
| 题名： | EIGHT QUESTIONS TO A... |
| 正文语种： | eng |
| 摘要： | What are the main responsibilities of your role? I'm involved in everything that helps resolve customers' car issues as quickly as possible. So, from the moment they come in, I am involved in remote diagnostics and I carry out daily customer consultations to ensure everything runs smoothly. I formulate an action plan even before we see the vehicle. I also believe in follow up (YTT - yesterday, today and tomorrow). As one of the more senior members of the team, I help to coach colleagues in my spare time. As a fully qualified digital services expert (DSE) I was heavily involved in remote diagnosis; Bowker BMW was a hand-picked pilot retailer. What are the most significant challenges ahead in your field of work? The main challenge is keeping pace with the new technology. When I started, we predominantly looked after petrol engines, then diesel; and, now electric. I was reading the other day that the IMI (Institute of the Motor Industry) estimates there are between 13,000 and 20,000 technicians currently qualified to work on electric vehicles. That's a massive skills gap with more than 50,000 and 57,000 technicians needed by 2030. I like to think we're playing our part here at Bowker. But I hope we can encourage more colleagues to learn more and be in a position to deal with electric car issues. At one time diesel was the way forward. We all adapted. This is another challenge, but the need is even more significant. |
| 出版年： | 2022 |
| 期刊名称： | Automotive Management |
| 期： | Jan. |
| 页码： | 64-64 |
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