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Partners in Motion and Customer Satisfaction in the Washington DC. Metropolitan Area
| 题名： | Partners in Motion and Customer Satisfaction in the Washington DC. Metropolitan Area |
| 作者： | Schintler, L. A. |
| 关键词： | Highway transportation; Driver aid systems; Communication systems; Information systems; Traffic management; Washington DC; Evaluation; State planning; Metropolitan planning; Television; Telephone; Internet; Traffic surveillance; Information networks; Planning; Surveys |
| 摘要： | Partners In Motion is a program aimed at improving the quality, quantity, and availability of travel information to transportation agencies, the media, and the public in the Washington, D.C. metropolitan area. Several public and private agencies from the Washington, D.C. region have been assembled to evaluate this program. There are many primary evaluation goals. This report evaluates Partners In Motion in terms of the goal of guaranteeing customer satisfaction. The evaluation objectives related to this goal that were tested as part of the study surveys are: to improve customer satisfaction with use of Partners In Motion for trip planning, en-route trip, and choice of travel alternatives; to improve customer satisfaction with the reliability, quality, and level of traveler information; and to improve customer satisfaction with the use of specific dissemination devices. |
| 总页数： | 40p |
| 报告类型： | 科技报告 |
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