摘要: |
Turn a no from your customer into a yes! How do you deal with a no? What do you say immediately after a customer declines a repair? Wouldn't it be great if you could turn a no into a yes, without putting pressure on the customer to buy? It can be done and it is a skill you can learn. Understanding the psychology of your customer and what makes them buy is the foundation of a successful sales plan. In the webinar "Beyond No: Service advisor sales skills for moving beyond the first no and creating a yes," brought to you by Motor Age Training and Advisor Fix, you will learn how to remove sales objections and then how to respond to a no. |