原文传递
Will the Real Customer PIEASE STAND UP?
| 题名： | Will the Real Customer PIEASE STAND UP? |
| 正文语种： | eng |
| 作者： | LEE AMARADIO |
| 作者单位： | FAITH QUAUTY AUTO BODY INC. IN MURRIETA CALIF |
| 摘要： | What can be done about this situation? And is it possible to once again have just the vehicle owner as our customer? The answer is NO. We will always have both the vehicle owner and the insurance com-pany as our joint customers. In reality, they've always been combined together. Our focus needs to be on recognizing that we walk a fine line between them both, but to succeed we need a healthy relationship with both sides. We need to negotiate for the vehicle owner but realize that very few of them are willing to reach in their pockets to pay for what the insurer denies. Welcome to the new collision industry! |
| 出版年： | 2021 |
| 期刊名称： | BodyShop business |
| 卷： | 40 |
| 期： | 7 |
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